Refund & Cancellation Policy

This policy applies to credit purchases made on The GTM (operated by Coldreachmedia).

Free credits

Every new account receives 3 free credits with no payment required. These are not refundable as no payment is involved.

Paid credit purchases

• If you have not used any credits from a purchased plan, you may request a full refund within 7 days of purchase.
• Once one or more credits from a purchase have been used to run a strategy or validation, that purchase is no longer eligible for a refund, as the service has already been delivered.
• Credits do not expire and carry over between purchases.

Failed or duplicate payments

If you are charged in error, charged twice for the same purchase, or credits are not added to your account after a successful payment, contact us immediately and we will investigate and issue a full refund or credit correction where appropriate.

Cancellations

The GTM is a pay-as-you-go, credit-based product with no recurring subscription. There is nothing to "cancel" — you simply stop purchasing additional credits whenever you choose.

How to request a refund

Contact us at support@the-gtm.com with your account email and the payment details. We aim to respond within 2 business days.